Barry PhilipsChewy.com has become a household name for pet owners across the United States, offering everything from pet food and toys to prescriptions and grooming supplies—all delivered straight to your door. With its AutoShip feature, Chewy makes it easy to schedule recurring deliveries so your furry friends never run out of essentials. But what happens when you no longer need the service? Whether your pet’s needs have changed, you’re switching providers, or simply want to pause your subscription, knowing how to cancel Chewy.com by phone in 2025 can save you time and frustration.
In this comprehensive guide, we’ll walk you through the exact steps to cancel Chewy by phone, what information you’ll need, what to expect during the call, and how to ensure your cancellation is confirmed. We’ll also explore alternatives to phone cancellation, common pitfalls to avoid, and tips for managing your Chewy account like a pro.
Why Cancel by Phone?
While Chewy offers online account management tools, many users prefer the personal touch of speaking directly with a customer service representative. Canceling by phone ensures:
- Immediate confirmation of your cancellation request
- Clarification of billing or shipping issues
- Assistance with AutoShip, returns, or refunds
- Peace of mind that your account is properly closed or paused
Chewy’s customer service is known for being friendly, responsive, and pet-focused—so don’t hesitate to reach out if you need help.
What You Can Cancel by Phone
Before you dial, it’s important to know what types of services you can cancel over the phone:
- AutoShip subscriptions
- Entire Chewy.com account
- Prescription orders
- Upcoming scheduled deliveries
- Pet profile or subscription preferences
Whether you want to cancel a single order or shut down your account entirely, Chewy’s phone support can handle it.
Step-by-Step: How to Cancel Chewy.com by Phone
Step 1: Call Chewy Customer Service
Dial 1-800-672-4399 to reach Chewy’s customer service line. This number is toll-free and available 24/7, making it convenient for users across time zones.
Step 2: Navigate the Phone Menu
You may be prompted to select from a few options. Choose the one that best matches your reason for calling—typically “Manage Orders” or “Speak to a Representative.”
Step 3: Verify Your Identity
To protect your account, the representative will ask for verification. Be prepared to provide:
- Your full name
- The email address linked to your Chewy account
- Your phone number
- Your shipping address
- The last four digits of the card used for purchases (if applicable)
Having this information ready will speed up the process.
Step 4: Request Cancellation
Clearly state your intention to cancel. For example:
“Hi, I’d like to cancel my AutoShip subscription and close my Chewy account.”
The representative may ask for a reason—this is optional but helps Chewy improve its services.
Step 5: Confirm Cancellation
Ask for a confirmation number or request that a confirmation email be sent to you. This ensures your cancellation is documented and can be referenced later if needed.
What Happens After You Cancel
Once your cancellation is processed, you should receive:
- A confirmation email stating that your subscription or account has been canceled
- A final invoice if any pending charges remain
- A refund if applicable (e.g., for prepaid orders not yet shipped)
- No further shipments or charges unless you reactivate your account
If you don’t receive confirmation within 24–48 hours, call again or email Chewy at [email protected] to follow up.
Common Mistakes to Avoid
Canceling by phone is straightforward, but here are a few pitfalls to watch out for:
1. Calling Too Late
If your next AutoShip order is already being processed, cancellation may not prevent the shipment. Try to cancel at least 24 hours before your next billing cycle.
2. Not Asking for Confirmation
Always request a confirmation number or email. Without it, you may have no proof that your cancellation was processed.
3. Incomplete Verification
If you don’t provide enough account details, the representative may not be able to proceed. Have your info ready.
4. Assuming Account Closure Cancels Everything
Closing your account doesn’t automatically cancel pending orders. Be sure to cancel AutoShip and any active subscriptions separately.
Alternatives to Phone Cancellation
If you prefer not to call, Chewy offers other ways to manage your account:
1. Online via Chewy.com
- Log in to your account
- Go to “Manage AutoShip”
- Select the subscription you want to cancel
- Click “Cancel AutoShip” and confirm
2. Mobile App
- Open the Chewy app
- Tap “Account” > “AutoShip”
- Select the subscription
- Tap “Cancel” and follow prompts
3. Email Support
Send a cancellation request to [email protected]. Include your account details and reason for cancellation.
4. Live Chat
Visit Chewy.com and use the live chat feature to speak with a representative.
Can You Reactivate Later?
Yes! If you cancel your AutoShip or account but later decide to return, Chewy makes it easy to reactivate:
- Log in with your old credentials
- Restore your pet profiles and preferences
- Restart AutoShip with updated delivery dates
- Resume prescription orders (if still valid)
Chewy stores your account data securely, so reactivation is seamless.
Managing Your Chewy Account Like a Pro
Even if you’re not canceling, here are tips to keep your Chewy experience smooth:
1. Update Your AutoShip Schedule
Adjust delivery dates to match your pet’s needs and avoid overstocking.
2. Pause Instead of Cancel
If you’re traveling or temporarily changing your pet’s diet, you can pause AutoShip instead of canceling.
3. Set Up Notifications
Enable email or app alerts for upcoming orders, shipping updates, and promotions.
4. Use Pet Profiles
Customize orders based on your pet’s age, breed, and dietary needs.
5. Track Spending
Review your order history to manage your pet care budget.
Final Thoughts
Canceling Chewy.com by phone in 2025 is quick, easy, and reliable—especially if you follow the steps outlined above. Whether you’re adjusting your pet care routine, switching providers, or simply taking a break, Chewy’s customer service team is there to help you make the transition smoothly.
Remember to call 1-800-672-4399, verify your account, request confirmation, and follow up if needed. And if you ever decide to return, Chewy makes reactivation simple and stress-free.
Pet care should be convenient, not complicated—and with Chewy, even cancellation is designed with your needs in mind.